HDFC Bank takes big step to raise awareness of fraud prevention

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Business

oi-Vipul Das

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HDFC Bank Ltd. announced the start of the second edition of its “Mooh Band Rakho” campaign in support of International Fraud Awareness Week 2021, following the remarkable success of the first edition in 2020. The bank seeks to raise awareness of all forms of scams. and the need to keep our mouths shut to fight them through this campaign.

The bank said in its official announcement that “it will host more than 2,000 workshops over the next 4 months across the country to help customers understand how they can protect themselves against financial fraud. The campaign reminds customers that ‘There are many situations in which it is best not to disclose information, especially when it comes to bank details. Special attention is given to the youth segment, where the bank will target high schools and colleges in order to let awareness be ingrained. “

Dr K. Rajeswara Rao (IAS), Special Secretary of NITI Aayog, inaugurated the “Mooh Band Rakho” campaign at a virtual event on November 15, 2021. Ret. Lt. Gen. Dr Rajesh Pant, National Cyber ​​Security Coordinator, Government of India, and Mr. Sashidhar Jagdishan, Managing Director and CEO of HDFC Bank, were also present at the ceremony.

The HDFC bank also claimed in its official announcement that “digital frauds have undergone a dramatic change since the start of the pandemic. Today’s fraudsters are getting more and more sophisticated in order to gain people’s trust. Many of these frauds are now carried out on weekdays to trick customers into believing that calls and offers are contractual. An analysis of the duration of fraud litigation by HDFC Bank found that in the first three months of this fiscal year, 65-70% of cyber frauds occurred between 7:00 a.m. and 7:00 p.m., fraudsters did not not only target the elderly. HDFC Bank’s analysis further revealed that 80-85% of affected customers were in the 22-50 age group and were in the most tech-savvy age group.

As a result, HDFC Bank’s Mooh Band Rakho campaign this year encourages customers to pledge not to disclose their confidential banking information to anyone. The bank has launched the campaign to coincide with International Fraud Awareness Week 2021 which runs from November 15 to 21, a global initiative to reduce the consequences of fraud. HDFC Bank will participate for the third consecutive year.

“Digitization offers customers unparalleled convenience and access to banking services. These amenities also come with many cyber fraud risks. Scammers are constantly on the lookout for gullible customers. It is essential to always be alert and aware of speaking. and chat with strangers. Customers must protect their assets and their savings by following certain hygiene rules. For example, do not take unknown calls; Do not click on text messages and emails from strangers. Do not share OTP, card numbers, passwords or PINS, etc. Said Sashidhar Jagdishan, Managing Director and CEO of HDFC Bank. “At HDFC Bank, we are constantly updating our technology, processes and systems to mitigate emerging cybersecurity threats. Awareness is a vital step on this journey and therefore we are delighted to launch the Mooh Band Rakho campaign to educate people on how to keep their personal and financial information quiet and, in doing so, protect their account. “

“Ensuring the safety and security of the general public’s financial information is a cause close to my heart. Unscrupulous elements have always attacked the vulnerable. I hope these workshops will fill the information gaps that give rise to such vulnerabilities and help keep more bank accounts safe, ”said Dr K. Rajeswara Rao (IAS), Special Secretary of NITI Aayog .

“With over 1.1 billion phones and over 700 million internet users in India, cybersecurity is an essential service today. The cybersecurity landscape in the country is changing rapidly and there is a growing need. closer collaboration between the public and private sectors to guard against constant emerging threats. HDFC Bank’s Mooh Band Rakho campaign is a good step in this direction and I am happy to be present at the launch of this campaign ”, said Lieutenant General Dr Rajesh Pant, National Cyber ​​Security Coordinator, PMO, Government of India.

Important Notes from HDFC Bank to the General Public, Including Bank Customers

  • HDFC Bank or any other bank will never ask you for your OTP, NetBanking / MobileBanking password, customer ID, UPI PIN code to defer your EMI payments.
  • Please do not share confidential information with anyone by phone, SMS, email

Bank advice secured by HDFC Bank

  • Do not click on unknown links in messages, social media posts
  • Do not share PIN code, passwords, bank details with anyone.
  • Keep your bank informed when you change your address, phone number or email ID.
  • An HDFC Bank representative will call you if a suspicious transaction is found on your account / card. The bank will call from the phone number – 61607475.
  • Always save your regional bank phone number in your contact list, which will help you in an emergency when your card is lost or stolen or you get a suspicious transaction
  • You can report suspicious transactions by calling HDFC Bank on 61606161 or toll free – 18002586161 to reach HDFC Bank Phone Banking or CyberCrime National Support Number 155260 for 8 states.
  • Do not perform banking transactions from your mobile, tablet, laptop, while connected to public / free Wi-Fi, which is open and therefore insecure.

Basic guarantees, such as not clicking on unfamiliar links and sharing card details, CVV, expiration date and OTP NetBanking / MobileBanking login ID and password by phone, SMS, email and social media can help keep your money safe and fight bank fraud or scams.

Article first published: Thursday, November 18, 2021, 11:09 a.m. [IST]


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